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AGS Super Mart - Return and Refund Policy
Thank you for shopping with AGS Super Mart! We strive to provide you with high-quality educational stationary products. In the unlikely event that you receive a defective or damaged product, we have a Return and Refund Policy in place to ensure your satisfaction. Please read the following policy carefully.
Defective or Damaged Products
If you receive a product that is defective, damaged, or not as described, please contact our customer support within 48 hours of delivery to initiate the return process.
To help us process your return smoothly, we kindly request that you make a video of the defective or damaged product and send it to our company’s WhatsApp number: +91-8999974100, before returning the product. This video will serve as evidence of the product’s condition.
Please ensure that the video clearly shows the defect or damage, as this will facilitate a faster resolution to your return request.
Return Process
To initiate a return, please contact our customer support via email or phone, providing the following details:
- Order number
- Product name
- Reason for return
- Video evidence of the defect or damage
Our customer support team will guide you through the return process and provide you with the necessary instructions and return address.
Please ensure that the product is returned in its original packaging and in the same condition as when you received it.
Refund Process
Once we receive the returned product and verify the defect or damage based on the video evidence, we will process your refund. The refund will be issued in the original payment method used during the purchase.
Please note that it may take a reasonable amount of time for the refunded amount to reflect in your account, depending on your bank or payment provider.
Exclusions
Our return and refund policy applies only to defective or damaged products. We cannot accept returns or provide refunds for products that are not defective or damaged but are returned due to personal preference, change of mind, or incorrect ordering.
Personalized or custom-made products cannot be returned or refunded unless they are defective or damaged.
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please feel free to reach out to our customer support team. We are here to assist you and ensure your satisfaction.
Note:
Failure to send the video evidence of the defective or damaged product to our company’s WhatsApp number (+91-8999974100) may result in the return request being declined. We appreciate your understanding in this matter as it helps us ensure a fair and efficient return process.
You may also contact us by our email id “info@agssupermart.com” and contact number “+91-8999974100” .
